Does Your IT Solution Provider Do All This?

FLAT RATE IT SERVICES

•Support & Maintain Your Entire Organization Remotely and Accurately •Unlimited Phone Support •Remote Assistance

•State of the Art Trouble Ticketing System •Onsite Support •Automated Escalation Process •Parts & Labor for Workstation & Server Repair

MANAGED SERVICES

•24x7x365 Network Monitoring •Over 255 Events/Services Monitored •Critical Services Automatically Restarted •Immediate Alerting •Automated Trouble-Ticket Generation

•Patch Management •Automated Service Process •Proactive and Well Planned Services •Monthly Reports of Work Performed & Network

VENDOR MANAGEMENT

•Manage All Vendor Relationships -Phone & Internet Service Providers -Copiers -Telco

•Faxes •Scanners •Web Site Designer and Hosting Company

PROFESSIONAL SERVICES

•Technology Solution Design & Development •Proof of Concept Lab Testing •Onsite Implementation •Project Management •Disaster Recovery Planning & Response

•Offsite Backup of Data •Rental Equipment & Training Facilities •AMC’s & Programming of Customers Existing Telephone Equipment

COMPLETE HARDWARE SOLUTIONS

•Custom Servers & Workstations •Network Printers, Switches, Routers •Parts & Labor for Life of Contract

•Workstation Upgrades every 3 Years •Servers Upgrades every 4 Years, or as required by Applications